Choosing A Professional Cleaning Company

What distinguishes one cleaning company from another?

For the best results in selecting a professional cleaning firm, consider the following questions:

Do They Have Good References?

Unfortunately the cleaning industry is filled with uneducated, uninformed and sometimes downright unscrupulous companies. BenchMark Restoration & Cleaning enjoys one of the finest reputations around. The areas most seasoned floor covering experts, Interior Designers and Realtors refer our services exclusively. BenchMark has been referred by Portland & Vancouver’s most prominent citizens and business. Our reputation insures that you can trust our company to provide you with the most outstanding service experience ever!

What Kind of Experience Do They Have?

BenchMark Restoration & Cleaning has been caring for the finest floors and fabrics since 1988. Our founder has over 40 years floor covering experience. We are experienced in all types of fibers & soiling conditions, no matter how unusual they may be. We are experienced in all methods of cleaning. BenchMark is known for solving the cleaning related problems that no one else can. This ensures that whatever your situation is, we will be familiar with it.

Are They Well Educated In Their Field?

BenchMark Restoration & Cleaning is committed to the highest level of education and training. Our company is involved in a number of educational processes. Each staff member is thoroughly trained, that’s minimum standard. In addition our entire firm is certified by the IICRC. Never use a firm that isn’t. We hold certifications in Carpet Cleaning, Upholstery Cleaning, Leather Cleaning, Carpet Repair, Oriental Rug Cleaning, Water Damage Restoration and were instrumental in the development of the technology used in Color Repair. We also are involved in product Research & Development with several of the finest manufacturers in the industry. This insures that you will get the latest cleaning technology applied to your home or business.

What Systems Do They Use & Why?

The equipment that a cleaning company uses is incredibly important. BenchMark uses only the highest quality, most advanced, state-of-the-art equipment available today. We are familiar with every cleaning method on the market and their strengths and weaknesses. The systems we use will get maximum soil removal and maximum spot removal without overwetting your floor or fabric and without leaving a soil attracting sticky residue behind.

Do They Understand Customer Service?

Our mission is to provide you with the most outstanding, highest value service experience possible. We are committed to showing up on time and communicating with you throughout the service experience. Our staff will show up in a professionally lettered vehicle, in uniform, ready to serve you in the most courteous manner possible.

Do You Get What You Pay For?

Never select a cleaning firm based on price alone. A low priced service could actually damage your floor or fabric; costing you more in the long run. BenchMark charges more than some other companies, but you get what you pay for. It’s impossible for a company to provide the most outstanding service experience if they can’t afford to invest in the best education and equipment.

Do They Use Top Quality Products?

BenchMark Restoration & Cleaning refuses to use discount products. Cheap products can damage your floors and fabrics. The products we use are safe for the outside environment as well as your indoor environment.

Do They Guarantee Their Work?

Our guarantee to you is that if you are not completely thrilled with the service experience you receive from our company, we will rush back to your location at no charge or obligation to make things right. If you are still unimpressed, we will offer a complete refund.

Referral Program

For each new customer you refer to BenchMark, we will send you a 10% referral commission. A certificate for 10% will be mailed to you when the referred client pays the invoice. The referral bonus is paid on the first new job. Repeat business does not qualify. You may then use the certificate toward either service or cash. Remember, we guarantee our work 100%, so your friends, neighbors and relatives will be well taken care of.

Avoid uneducated, uninformed and sometimes downright unscrupulous carpet cleaners!