October 12, 2016

Frequently Asked Questions (FAQ)

First, no disaster is the same.  Each is a situation has its distinct challenges.  Knowing what to expect can be helpful during difficult circumstances here are some frequently asked questions.

Frequently Asked Questions About Water, Fire, Smoke, Storm Damage.


I have an emergency at my home, business or apartment complex.  Who should I call?

The first thing is to think of being safe.  If there are critical safety issues (Structural collapse, fire, etc.) get out of the building and dial 911.

The next priority is to and begin immediate mitigation immediately to prevent further damage. Contact BENCHMARK by calling our 24-Hour Emergency Hotline at (OR):  503-285-8801 or (WA):  360-696-4140.

Our Customer Care Coordinator will ask you to provide some basic information about your loss and contact information questions. If an urgent emergency: while still on the call, a technician will be immediately routed to the location of the loss. If not urgent:  Our Customer Care Coordinator will make arrangements for an initial site inspection and damage assessment. If you will be filing an insurance claim, it is also important to contact your insurance provider. BENCHMARK frequently with your insurance company to simplify this process for you.  Learn more

You can also submit your loss information online by completing the SCHEDULE HELP NOW form.  The form will be automatically sent to our customer care coordinator, your assigned project manager, and operations manager.  At that point we will rush into action!


I have maintenance staff.  Do I still need to call BENCHMARK?

Yes. Consider BENCHMARK as an experienced partner you can trust. Even if your maintenance team has started the initial response, it is best to get BENCHMARK involved as quickly as possible. We offer more techniques, tools and technicians with specialized training that can ultimately minimize your liability, long-term damage and associated costs. We often time work directly with your teams.  About Benchmark Restoration


What is a work authorization form and do I need to sign one?

Before the process begins, you will be asked to sign a work authorization form. This gives BENCHMARK permission to work in your building and to communicate with and provide a courtesy copy of the invoice to your insurance company. Your execution of this form is important for emergency mitigation.


Are all of your onsite services performed by your employees? Do you subcontract services?

The majority of services are performed in-house by BENCHMARK personnel. We are a privately owned company. This allows greater control over the quality and consistency of our services. Exceptions include trades like (i.e., electrical, plumbing, HVAC), specialty trades, engineering firms, environmental testing firms, and manual labor sources. About Benchmark Restoration

BENCHMARK maintains strong relationships with major subcontractors and pre-qualifies them for excellent service. We also routinely work with a property owners preferred vendors.


Is it safe to turn the power back on if the damage is not extreme?

If the electric, gas or water supply has been affected or even turned off by Police, Fire, or EMT, DO NOT turn them on until a qualified professional has checked the systems and determined it is safe to turn them back on.


Why are air movers and dehumidifiers used?

Water will absorb into the drywall (sheetrock), baseboards, subflooring, and other areas. Drying these surfaces requires high-velocity air movers to increase the rate of evaporation. Dehumidifiers are needed for removing this excess moisture and protect property by creating proper drying conditions for efficient return to pre-loss conditions.


Who is responsible for monitoring the drying equipment?

Our certified water damage specialists will install and monitor equipment to achieve optimal drying conditions in the fastest possible time. Please keep all equipment turned on to ensure a proper drying environment. If the equipment turns off, or power goes out, please call our office.


What about sewage contamination?

Hard surfaces will be cleaned and treated with an anti-microbial treatment to inhibit the growth of bacteria, mold or mildew. Any affected items that cannot be sanitized require removal and disposal.