FIVE STEPS THAT YOU NEED TO DO NOW
to protect your home or business and your valuables from further damage
When you have unwanted water in your home or business you need to know what to do NOW. The difference in waiting just a few hours before you take action, can mean hundreds, even thousands of dollars worth on additional damage to your home and belongings.
SAFETY FIRST! Turn off all power to rooms that are affected. Walk carefully on wet surfaces especially when moving from carpeted areas onto hard surfaces. If there are any sagging ceilings, do not walk under them. They may collapse and cause injury. You may want to punch a small hole in them and let them drain into a plastic bucket in order to relieve the pressure the water is creating. Do not turn any overhead lights if ceiling is wet. Do not operate TV's or other electrical appliances while standing on wet carpets or floors, especially on wet concrete floors.
The Five Things You Should Do NOW
1. Find and Stop the Source. If fresh water plumbing is involved, turn off the shut-off valve to the fixture that is leaking. If there is no shut-off valve or you cannot locate the break, turn off the main water supply valve to the house. If you cannot find the one in your home, you should cut off the outside water main. If you cannot do this, then call a plumber or qualified tradesman.
2. If the water source was clean, remove as much standing water as possible. Use a UL approved wet vac, if you have one. Do not use a household vacuum cleaner to avoid electrocution. Use clean, white towels, linens, blankets, bedspreads, to contain the water and prevent it from entering unaffected areas. Do not attempt this if the water is contaminated, such as from the sewer or rising rivers or streams, leave this to certified, registered, professional company.
3. Locate and remove from the affected areas all clothing, books, shoes, paper goods, and any other items that may be damaged by water and place them in an unaffected area. Move light furniture to an unaffected area and if able, place aluminum foil or plastic under the legs of furniture that is remaining in the affected areas. If the piece of furniture is solid at its base, put wooden blocks or Styrofoam under it to prevent bleeding or rusting on to the flooring material. Wipe any water from the legs or where it has been splashed up on any furniture. Place any curtains in areas that are wet on hangers and hook on the curtain rod so they are off of the floor.
4. Remove valuable paintings and pictures from any wet walls. In warmer months, turn on air conditioner no lower than 70 degrees. Open drawers on any wet furniture and remove contents and spread out to dry. Prop up wet upholstery cushions on a clean white sheet. Remove any area rugs, to a dry area. Be careful as these might bleed on to other surfaces.
5. Call a competent, water damage restoration contractor IMMEDIATELY. They will assess the nature of the damage, remove the water and completely dry the structure, including hidden moisture in walls, sub-floors, beams even hardwood floors and tile. Don't wait! BenchMark Restoration understands the critical nature of a water damage emergency and will respond quickly, even after business hours and on weekends.
Different Types of Water: Clean, Gray and Black
Not all water is the same. The water that invades our homes comes from many sources and passes through different materials, sometimes taking with it unwanted and undesirable elements. The unwelcome water in our home can be generally divided into three categories. Before we identify these three divisions we need to give a few words of explanation. The divisions between these three types of water are not always well defined and sometimes the water can be in various stages or between categories. And last of all, water rarely stays in the category that it started in as it continues to deteriorate. Now that you understand this, let's examine the three types, divisions, or categories, of water that might invade our home:
1. Clean Water (Category 1) - This is simply drinkable water, at least when it left the pipes. It has no harsh or harmful chemicals that might pose an immediate danger to the health of inhabitants that might come into contact with it. Again, keep in mind that this water could have passed through some materials that may leach some harmful elements into it. Or, as time passes, bacteria could build up in it causing it to deteriorate into a more dangerous type. But for the sake of this brief report we will leave it with this definition; Water that has come from a clean and potable source and has not been contaminated. This water may come from a burst pipe or a supply hose to a washing machine or dishwasher. Obviously this is the safest type of water to remove and poses the least amount of health hazards.
2. Gray Water (Category 2) - This type of water is unsanitary and contains a degree of contamination that would cause someone substantial discomfort or sickness if consumed. It contains harmful microorganisms or nutrients for microorganisms. Examples of this would be the discharge from dishwashers, washing machines, broken aquariums, water from punctured water beds and the like. This water can be dangerous to your family's health and should be addressed by a trained professional. Allowing several hours or days to pass before this type of water is addressed will cause this type of water to progress to the next category.
3. Black Water (Category 3) - This water is grossly contaminated and always contains pathogenic or very harmful elements. Examples of this type of water are, sewer back up, seawater, rising water from streams or rivers or other contaminated water sources. Black water can contain harmful chemicals, pesticides or medical wastes. Do not attempt to handle this type of water or stay in contact with it. Do not attempt any emergency measures yourself that will cause you or your loved ones to come in contact with this very dangerous water. Immediately call a competent, professional water damage restoration firm that is properly trained and has the right equipment to safely and effectively restore your home.
We hope that this brief explanation has helped you to see the importance of knowing the type of water that is in your home and what precautions you must take. If you have any further questions or for immediate service please call one of our friendly, helpful Customer Care Coordinators. We look forward to speaking with you soon.
